RETURNS AND REFUNDS
We hope you are delighted with your order. However if it is not what you were looking for, please download and fill out our returns form here and send it back to us within 14 days of receipt and we will gladly refund it for you. Please ensure the item is still in it’s original condition with tags attached.
Any returned item is your responsibility until it reaches us, we therefore advise that you obtain proof of postage and use a parcel or delivery service that insures you for the value of the goods.
Once we have received your returned item we will process it as quickly as possible, within 28 days.
The address for all Returns is:
Bernie and the Beanpole
Orchard House, Main Street, Ufford, Stamford PE9 3BH
We take great care checking your order before delivery, however if the item you have received is not what you ordered, we apologise. Please contact us at firstname.lastname@example.org and we will sort it out for you.
We take great care checking your order before delivery, however if an item is missing from your delivery, we apologise. Please contact us at email@example.com and we will sort it out for you.
All our items are checked before sending, however if there is a fault with an item we apologise and we will send you a replacement item at no postage cost and reimburse you the cost of returning the faulty item.
Alternatively, if you wish, we will refund you fully, including the cost of returning it to us.
Should you wish to exchange an item please do so within 14 days of receipt and please ensure the item is still in it’s original condition with tags attached. Please download and fill out our returns and exchanges form here.
We will exchange the item according to your wishes, subject to availability, and either refund you the difference for a cheaper item, or take extra payment to match the price of a more expensive item. You must pay the postage for returning the item.
DISTANCE SELLING REGULATIONS
Under the UK Distance Selling Regulations all EU customers may cancel any purchase within 7 working days, beginning with the day after receipt of the item. Please contact us at firstname.lastname@example.org should you wish to do so. Any cancelled item must be returned to us in its original condition at your cost.
Your UK statutory rights are not affected by our Returns Policy.
If you have any queries regarding returns please contact us at email@example.com or call us on 01780 435 007.